Refund Policy

Return & Exchange Policy

Last Updated: 16 April 2026

Thank you for shopping with The Haat Bazaar at thehaatbazaar.in.

We carefully inspect and pack every order before dispatch. Since our products are selected and packed specifically for our customers, we do not offer returns or exchanges for change of mind, incorrect size/choice, or any other personal reason.

However, in the following specific situations, we may provide a return or exchange:

1. Damaged Product

If you receive a product that is damaged, broken, defective, or damaged during transit, you may contact us for a return or exchange.

Mandatory Opening Video

A clear, continuous live/unboxing video of the parcel is mandatory to claim a return or exchange for a damaged product.

The video must:

• Be recorded before opening the parcel.

• Clearly show the package and shipping label.

• Show the complete parcel opening process.

• Be continuous and unedited.

• Clearly show the damage/defect in the product.

Claims without a proper parcel opening/unboxing video may not be accepted.

2. Wrong Product Received

If you receive a product that is different from the product you ordered, you may contact us for an exchange or return.

A clear, continuous parcel opening/unboxing video is mandatory for verification.

The video should clearly show:

• The unopened parcel and shipping label.

• The complete opening of the parcel.

• The product received.

• The difference between the received product and the product ordered.

Once the issue is verified, we will provide an appropriate exchange or return solution.

3. No Return or Exchange for Other Reasons

We do not provide returns or exchanges in cases such as:

• Change of mind after placing the order.

• Product not matching personal preference.

• Wrong selection made by the customer.

• Change in colour preference.

• Change in style or design preference.

• Products ordered by mistake.

• Minor differences that are part of the product's design or manufacturing characteristics.

• Any other reason that does not involve receiving a damaged/defective or incorrect product.

4. Time Limit for Reporting an Issue

Any damage, defect, or wrong-product issue must be reported to us as soon as possible after delivery, along with the required parcel opening video and relevant photographs/videos.

Claims submitted without the mandatory opening video may be rejected.

5. Verification of Claims

All return and exchange requests are subject to verification by The Haat Bazaar.

We reserve the right to reject a claim if:

• The required opening video is not provided.

• The video is edited, incomplete, or does not clearly show the parcel opening.

• The damage appears to have occurred after delivery.

• The product has been used, altered, damaged, or mishandled after delivery.

• The claim does not meet the conditions mentioned in this policy.

6. Exchange Process

If your claim is approved, we will provide an exchange for the correct/undamaged product, subject to product availability.

If the same product is unavailable, we will communicate the available resolution to you.

7. Refunds

Refunds are not provided for general returns or change-of-mind requests.

If a refund is approved by The Haat Bazaar in an eligible case, the refund process and amount will be communicated to the customer after verification.

8. Contact Us

If you have received a damaged, defective, or incorrect product, please contact us with your order details and mandatory parcel opening/unboxing video.

The Haat Bazaar
Website: thehaatbazaar.in
Contact: 9644114929

We appreciate your cooperation in following this policy and ensuring that the parcel opening is properly recorded for any damage or wrong-product claim.